Refund and Returns Policy

Returns
Goods once sold cannot be returned or refunded. Due to the sensitive nature of our products unfortunately we can’t offer refunds or exchange

Shipping
To return your product, you should mail your product to: Beta Scientific Lab Ltd, Nairobi, 00100, Kenya

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Ksh 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.